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| LMS Implementation |
Notes |
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System available on a subscription basis rather than installing internally. |
FlexTraining is available as a software package or a monthly subscription. |
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Hosting available? |
Hosting and management available at monthly rates. |
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What types of installation support services are provided (detailed loading instructions, on-site installation)? |
Installation/Administration Guide included. Also 30 days Phone & E-mail support. (other services also) |
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Is installation support included in the software price? If not, what are the costs of installation services? |
Yes, for 30 days. Extended contract also available. |
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What type of support is provided (i.e. Help Desk, vendor dial-in, etc.)? |
Phone and E-mail. Also searchable Knowledge Base via the Customer Support Portal, and direct Live Person conferencing. |
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Describe Sales and Support network |
Vendor sells to and supports customers directly worldwide - in addition to extensive VAR network. |
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What documentation or manuals/reference guides are included in the software price? |
Comprehensive Management and Installation Guide, and Authoring Guide for FlexAuthoring tool.. |
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On-line Help available? |
Yes, multimedia "How to" demos, and Student Help. Tutorials, guide in Management module |
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| Services |
Notes |
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Coursebuilding & other development services available? |
Experienced course and training developers. |
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Content authoring available? |
Convert your presentation or manual to an interactive course, or start from scratch. |
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Assistance in converting paper or MS Office documents |
Convert, modify or use as-is in training content. |
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Audio & Video production, conversion services. |
Voice-overs, video conversion, simple to advanced video creation. |
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